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The problem with mature ERP systems

ERP systems tend to outlast the IT professionals who implement them, causing headaches for the CIOs who are subsequently brought it to integrate and upgrade them — and manage the business side’s changing expectations.

http://www.computerworld.com/s/article/9138139/The_Problem_with_Mature_ERP_Systems 

Bad metrics can doom your CRM project

With the scope and amount of data in modern CRM systems, it’s easy to ask for reports and get nice-looking dashboards, and get them in short order. Unfortunately, you could ask for lots of meaningless data on these dashboards, and subordinates aren’t likely to say no to your requests. How do you avoid the trap of reports that practically beg the users to game the system?

http://www.computerworld.com/s/article/9138012/Bad_Metrics_Can_Doom_Your_CRM_Project